Returns and Refunds

 

At lushstoreus, we want you to feel confident when shopping for cosmetics and beauty products. If something isn’t right, we’re here to help. Please review our return and refund guidelines below.

1. Eligibility for Returns

Due to the nature of cosmetic products, returns are accepted under specific conditions:

You may request a return if:

The item is unopened, unused, and in its original packaging

The return request is made within 14 days of delivery

Proof of purchase (order number or receipt) is provided

For hygiene and safety reasons, opened or used cosmetic products cannot be returned, unless they arrived damaged or incorrect.

2. Non-Returnable Items

We cannot accept returns for:

Opened, used, or tested cosmetic products

Items marked as final sale

Gift cards

Free gifts or promotional items

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.

Provide:

Order number

Photos of the item and packaging

Description of the issue

We will arrange a replacement or a refund at no extra cost.

4. Return Process

To start a return:

Email us at support@lushstoreus.com with your order details.

Our team will review the request and provide return instructions.

Send the item back using the address we provide.

Customers are responsible for return shipping fees, unless the product was damaged or incorrect.

5. Refunds

Once your return is received and inspected:

Eligible refunds will be issued to your original payment method

Refunds typically take 5–10 business days to process

Shipping fees paid at checkout are not refundable

If your refund is delayed, please check with your bank or payment provider first.

6. Exchanges

For unopened items, exchanges may be available depending on stock.
Contact us to check availability before sending your product back.

7. Cancellations

Orders may only be canceled before they are shipped.
If you need to cancel, contact us as soon as possible.

8. Contact Us

If you have questions regarding returns or refunds, feel free to reach out:

📧 support@lushstoreus.com

Thank you for choosing lushstoreus. Your satisfaction is our priority.