Delivery Information

 

Thank you for shopping with lushstoreus. We aim to deliver your beauty and cosmetic products safely, quickly, and reliably. Please review our delivery details below.

1. Order Processing Time

Orders are processed within 1–3 business days.

During sales, holidays, or high-volume periods, processing may take slightly longer.

You will receive a confirmation email once your order has been shipped.

2. Delivery Options & Timeframes
Domestic Delivery

Standard Delivery: 3–7 business days

Express Delivery: 1–3 business days

International Delivery

Delivery times vary by destination, typically 7–21 business days.
Customs inspections may extend delivery times.

3. Delivery Costs

Delivery charges are calculated at checkout based on:

Destination

Weight/size of items

Selected delivery method

Any free shipping promotions will be clearly shown on our website.

4. Order Tracking

Once your order is shipped, you will receive:

Tracking number

Carrier details

A link to monitor your delivery progress

If you do not receive tracking info, please contact us at support@lushstoreus.com.

5. Failed Delivery Attempts

If a delivery attempt fails due to:

Incorrect address

Recipient unavailable

Package not collected from pickup point

The customer may be responsible for re-delivery fees.

6. Customs, Duties & Taxes (International Orders)

International customers may be required to pay:

Customs duties

Import taxes

Clearance fees

These fees are not included in our product prices and are the responsibility of the customer.

7. Damaged, Missing, or Delayed Deliveries

If your package arrives damaged, late, or incomplete, notify us within 7 days of receipt.
We will help resolve the issue, replace the product, or assist with a claim when applicable.

8. Contact Us

If you have any questions regarding delivery, feel free to reach out:

📧 support@lushstoreus.com

Thank you for choosing lushstoreus. We’re committed to providing a smooth and reliable beauty shopping experience.